Why is my Pura Diffuser blinking red and green?

If you’ve noticed your Pura Diffuser blinking red and green, it is indicating that there may be an issue with the device. This blinking pattern is a form of communication from the diffuser to alert you to a problem. Understanding the possible causes can help you troubleshoot and resolve the issue effectively.

Faulty Power Connection

One possible reason for your Pura Diffuser blinking red and green could be a faulty power connection. Check the power cord and ensure it is securely plugged into the wall outlet. If the connection is loose or the cord is damaged, it can cause the diffuser to malfunction. Try plugging the diffuser into a different outlet to see if it resolves the issue. If the problem persists, you may need to replace the power cord.

Empty or Low Water Level

Another common cause for the blinking red and green lights is an empty or low water level in the diffuser. When the water level is insufficient, the diffuser may not operate correctly, leading to the blinking lights. To fix this, turn off the diffuser, unplug it from the power source, and refill the water tank to the recommended level. Once the water level is adequate, the blinking lights should stop.

Clogged or Dirty Ultrasonic Plate

The ultrasonic plate in the Pura Diffuser is responsible for creating the mist and dispersing the fragrance. Over time, this plate can become clogged or dirty, hindering its functionality and causing the blinking lights. To clean the ultrasonic plate, follow these steps:

  1. Turn off and unplug the diffuser.
  2. Remove the water tank from the base.
  3. Locate the ultrasonic plate at the bottom of the tank.
  4. Gently wipe the plate with a soft cloth or cotton swab soaked in white vinegar or rubbing alcohol.
  5. Reassemble the diffuser and refill the water tank.

Cleaning the ultrasonic plate regularly can prevent buildup and ensure the proper functioning of the diffuser.

Defective or Expired Fragrance Oil

If you’ve recently inserted a new fragrance oil cartridge into your Pura Diffuser and it starts blinking red and green, the issue might be a defective or expired cartridge. Check the expiration date on the cartridge packaging and ensure it is within the recommended period. If the cartridge is expired or defective, contact the manufacturer for a replacement.

Overheating or Technical Malfunction

In some cases, the blinking red and green lights on your Pura Diffuser might indicate an overheating or technical malfunction. If none of the above troubleshooting steps resolve the issue, it is advisable to contact the manufacturer or customer support for further assistance. They can provide specific guidance based on the model of your diffuser and help diagnose any underlying problems.

In conclusion, a Pura Diffuser blinking red and green signifies a potential issue that needs attention. Checking the power connection, water level, cleaning the ultrasonic plate, verifying the fragrance oil cartridge, and seeking professional assistance for persistent problems are essential steps to resolve the blinking lights and restore the optimal functioning of your diffuser.