Why is My Pura Blinking Blue?

Having a pura blinking blue can be concerning, but there are a few potential reasons behind this issue. Understanding the possible causes can help you troubleshoot and resolve the problem effectively.

1. Low Battery

One common reason for a pura blinking blue is a low battery. When the battery level gets too low, the pura device will often flash a blue light as an indicator. To fix this issue, simply recharge your pura device using the provided charging cable and plug it into a power source. Once the battery is fully charged, the blue blinking light should stop.

2. Connectivity Issues

Another possible reason for the blue blinking light is connectivity problems. Your pura device may have trouble connecting to the Wi-Fi network if it’s out of range or experiencing interference. Follow these steps to troubleshoot connectivity issues:

  • Ensure your pura device is within range of the Wi-Fi router.
  • Check if other devices in your home are able to connect to the Wi-Fi network.
  • Restart your router and modem.
  • Reset your pura device by unplugging it from the power source for a few seconds and then plugging it back in.
  • Open the pura app and go to the settings menu to reconnect your device to the Wi-Fi network.

If the blue blinking light persists after addressing these steps, contact pura customer support for further assistance.

3. Firmware Update

Pura devices occasionally require firmware updates to ensure optimal performance and functionality. When a firmware update is available, the blue blinking light can indicate that the device is in the process of updating. To resolve this issue, follow these steps:

  1. Open the pura app on your smartphone.
  2. Go to the settings menu and select “Firmware Update.”
  3. Follow the on-screen instructions to complete the firmware update process.

After the firmware update is finished, the blinking blue light should stop.

4. Faulty Sensor

In some cases, a pura blinking blue may indicate a faulty sensor. If none of the previous solutions resolve the issue, there might be a problem with the device’s sensors. Contact pura customer support to report the problem and receive guidance on potential solutions or a device replacement if necessary.

5. Factory Reset

If all else fails and the blue blinking light persists, performing a factory reset can be a last resort solution. However, keep in mind that a factory reset erases all the settings and configurations on your pura device. To perform a factory reset, follow these steps:

  1. Locate the reset button on your pura device.
  2. Press and hold the reset button for about 10 seconds until the light on the device starts blinking rapidly.
  3. Release the reset button and wait for the light to stop blinking.
  4. Reconnect your pura device to the Wi-Fi network using the pura app.

Performing a factory reset should resolve most persistent issues, including the blue blinking light. However, you will need to set up your pura device from scratch after the reset.

In conclusion, a pura blinking blue can indicate various issues such as low battery, connectivity problems, firmware updates, faulty sensors, or even the need for a factory reset. By following the troubleshooting steps provided, you should be able to determine and fix the underlying cause of the blue blinking light on your pura device, ensuring it works properly once again.