Why is my Hisense TV sound not working?

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If you are facing issues with the sound on your Hisense TV, it can be frustrating and hinder your overall viewing experience. There can be several reasons why your Hisense TV sound is not working, ranging from simple settings adjustments to more complex hardware issues. In this article, we will explore some common reasons and troubleshooting steps to help you resolve this problem.

1. Check the volume settings

One of the first things you should check when your Hisense TV sound is not working is the volume settings. It may seem trivial, but sometimes the volume can accidentally be muted or set too low. To check the volume settings, follow these steps:

  1. Using your remote control, locate the volume button and press it to increase the volume.
  2. If the volume is already turned up, double-check if the TV is on mute. Press the mute button on your remote control to toggle mute on and off.
  3. If the volume still does not work, try adjusting the volume settings through the TV’s menu. Navigate to the “Audio” or “Sound” section in the menu and adjust the volume settings accordingly.

2. Check external speaker connections

If you have external speakers connected to your Hisense TV, you should ensure that the connections are secure and properly set up. Loose or incorrect connections can result in no sound or poor audio quality. Here are some troubleshooting steps for checking external speaker connections:

  1. Verify that the cables connecting the external speakers to the TV are firmly plugged in at both ends. Wiggle the cables gently to check if there are any loose connections.
  2. If you are using HDMI-ARC (Audio Return Channel) to connect the TV to external speakers, make sure that your TV’s HDMI-ARC port is properly selected as the audio output source.
  3. Consider trying an alternative set of speakers or cables to rule out any potential issues with the current setup.

3. Examine the audio settings

There are specific audio settings on your Hisense TV that can affect the sound output. Incorrectly configured audio settings can cause the sound to stop working altogether. Follow these steps to examine the audio settings:

  1. Access the TV’s menu using the remote control and navigate to the “Audio” or “Sound” settings.
  2. Check if the audio output is set to the correct source. For example, if you are using external speakers, ensure that the output is set to “External” or “HDMI-ARC.”
  3. Take a look at the equalizer settings and make sure they are balanced. Adjusting the equalizer sliders can help optimize the sound quality.

4. Update the TV’s firmware

Outdated firmware can occasionally cause issues with the sound on your Hisense TV. Manufacturers often release firmware updates to address software bugs and improve performance. Here’s how you can update your Hisense TV’s firmware:

  1. Connect your TV to the internet either through Wi-Fi or an Ethernet cable.
  2. Access the TV’s menu and navigate to the “System” or “Settings” section.
  3. Look for a “Software Update” or “Firmware Update” option. If available, select it and follow the on-screen instructions to update the firmware.
  4. After the update is complete, reboot your TV and check if the sound issue has been resolved.

5. Consider a factory reset

If none of the previous steps have resolved the sound issue on your Hisense TV, performing a factory reset can be a last resort. Keep in mind that a factory reset will erase all your settings and preferences, so it is essential to back up any necessary data beforehand. To perform a factory reset:

  1. Access the TV’s menu and navigate to the “System” or “Settings” section.
  2. Look for a “Reset” or “Factory Reset” option. Select it and confirm the reset.
  3. Follow the on-screen instructions to complete the process.

After the factory reset, set up your Hisense TV again and check if the sound is now working.

In conclusion, various factors can contribute to the sound not working on your Hisense TV. By checking the volume settings, examining external speaker connections, reviewing audio settings, updating the firmware, and performing a factory reset if necessary, you can troubleshoot and resolve many common sound-related issues. If the problem persists even after following these steps, it may be advisable to contact Hisense customer support for further assistance.

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