Why Does My Bissell Crosswave Keeps Shutting Off?

Many Bissell Crosswave owners have encountered the frustrating issue of their machine repeatedly shutting off during operation. This can be a baffling and inconvenient problem, especially when you’re in the middle of cleaning your floors. Understanding the reasons behind this issue can help you troubleshoot and resolve it effectively, allowing you to get back to your cleaning routine without interruptions.

1. Power Supply Problems

One possible reason for your Bissell Crosswave shutting off could be related to power supply issues. Here are a few potential causes:

  • The power cord might be frayed or damaged, causing intermittent power loss. Inspect the power cord for any visible damage and consider replacing it if necessary.
  • The power outlet you’re using might not be providing a consistent power supply. Try plugging the Crosswave into a different outlet or using a surge protector to ensure a stable power source.
  • The power switch on the machine might be faulty or worn out. Check and ensure that the switch is functioning properly, and if needed, contact Bissell for repair or replacement options.

2. Overheating Protection

Bissell Crosswave is equipped with a built-in overheating protection mechanism to prevent damage to the motor. If the machine detects excessive heat, it will automatically shut off to avoid potential hazards. Some factors that might contribute to overheating include:

  • A clogged brush roll or dirty filters can obstruct airflow and cause the motor to overheat. Regularly clean and maintain these parts to prevent such issues.
  • Using the Crosswave on excessively dirty or heavily soiled surfaces for extended periods can also lead to overheating. In such cases, consider cleaning in shorter intervals or pre-vacuuming the area to remove larger debris before using the Crosswave.

3. Low Battery Level

If you’re using the Bissell Crosswave Cordless model, the machine may shut off when the battery level is low. When the battery reaches a certain threshold, the Crosswave will automatically power down to prevent a complete drain that could potentially damage the battery. To resolve this issue:

  1. Ensure that the battery is fully charged before each cleaning session. Follow the manufacturer’s instructions for proper charging procedures.
  2. If the battery continues to deplete quickly or does not hold a charge, it might be time to replace the battery. Contact Bissell for battery replacement options.

4. Tangled or Jammed Brush Roll

Another potential reason for your Bissell Crosswave shutting off is a tangled or jammed brush roll. When the brush roll gets obstructed, it can put strain on the motor and trigger a shut-off mechanism. Here’s what you can do:

  1. Turn off and unplug the Crosswave.
  2. Visually inspect the brush roll area for any tangled hair, fibers, or other debris.
  3. Carefully remove any obstructions using scissors or your fingers, taking precautions to avoid injury.
  4. Once cleared, manually rotate the brush roll to ensure smooth movement.
  5. Plug in and turn on the Crosswave to check if the issue has been resolved.

5. Sensor or Control Panel Malfunction

In rare cases, a malfunction in the sensor or control panel of the Bissell Crosswave can lead to unexpected shut-offs. If none of the previously mentioned solutions work, it’s worth considering this possibility. Here’s what you can do:

  1. Refer to the user manual for any troubleshooting steps specific to the sensor or control panel.
  2. Try performing a factory reset by following the instructions provided by Bissell.
  3. If the shut-off issue persists, contact Bissell’s customer support for further assistance or possible repairs.

By addressing these potential causes of your Bissell Crosswave shutting off, you can improve its performance and enjoy uninterrupted cleaning sessions. Remember, regular maintenance and timely troubleshooting can go a long way in resolving such issues and prolonging the lifespan of your Crosswave.